(resolved) 3TB drive won't add

ScottC · Post by **ScottC** » Sat Dec 06, 2014 7:49 am

Hi all, just bought a new drive, a Seagate 3TB. When I try to add it via the Storage Manager > Volume Setup Wizard, I receive an error that says;

Hard disk abnormality detected. An error occurred during volume creation. (Ref. 5051)

Does anyone know what this means? The drive is brand new. Thanks.

ddaniel51 · Post by **ddaniel51** » Sat Dec 06, 2014 12:52 pm

Is your drive on the compatibility list for NAS/Enterprise use?
Check here: http://www.asustor.com/service/hd?id=hd

ScottC · Post by **ScottC** » Sat Dec 06, 2014 4:05 pm

Hi, thank you, I wasn't aware of the list, but it turns out it is;

Seagate 3.5'' SATA III Hard Drive ST3000DM001 3 TB

ScottC · Post by **ScottC** » Sat Dec 06, 2014 5:46 pm

Also, the drive size is being shown as; 3.86gb in Storage Manager, with a usable 1.82gb ?!?

Maybe the drive is stuffed.

Kerry · Post by **Kerry** » Sat Dec 06, 2014 9:44 pm

Maybe you can write a support ticket to Asustor support: support.Asustor.com

ScottC · Post by **ScottC** » Mon Dec 08, 2014 3:18 pm

Turns out the drive DOA which is a PITA.

Bought another one today and its working fine.

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(resolved) 3TB drive won't add

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