Hello my NAS failded to power on after an ADM update

[TorIsBack]

Hello, i'm new here beceause i have an issue with my NAS an Asustor AS-5004T + RAM 8GB + HDD 4x3TB

My NAS doesn't power on (the powwer supply is ok) any more since the update of ADM.

[Firmware Update] Updating firmware from 4.0.6.RCR1 to 4.0.6.REG2.

I would like to contact the Asustor support but i forgot my password:
- the system doesn't allow me to reset my password because i didn't register my Asustor ID
- the system doesn't allow me to create a new account because this account already exists

I can't have any support from Asustor by now.

Could you help me to fix these issues?

[Nazar78]

1. No LEDs at all?

2. How did you test the power supply?

3. You can try contact them from the General Enquires https://www.asustor.com/about/contact_f ... iry_type=3

[TorIsBack]

Hello,

1. the power led and ethernet activity led are off but the disk and ethernet connection leds are on.

2. I tested the power supply with a multimeter

3. Thanks for the link (I didn't know it). I still can't connect to the support interface and can't reset my password.

I found some other people with failure power on after the power off.
I think it's similar to my issue: after the update, the NAS powered off and failed to power on

[TorIsBack]

I have no answer from Asutor and i can't access to my account to contact the support.

At least when i had an issue with a competitor NAS without warranty, they fixed the hardware issue and paid half the fees.

Asutor could you find a solution?

[Nazar78]

You just have to wait for their reply. Note this is a community forum, Asustor's staffs don't really hang around here

[TorIsBack]

You just have to wait for their reply. Note this is a community forum, Asustor's staffs don't really hang around here

after a month of waiting, they still don't provide any support. I can tell they don't care about their customer.
I'm disappointed.
Head to the trash for this NAS.

Anyway, thanks for you help.

[ilike2burnthing]

Did you follow up with them? Messages can be missed.

[TorIsBack]

Did you follow up with them? Messages can be missed.

Yes I did.
I just tried again but i had this information: your message must contain at least 10 words.
So this time the interface therefore refused to send my message.

I can't definitly recommands to buy an Asustor NAS

[Nazar78]

Not sure maybe you can try reach them with this email, esupport@asustor.com.

[ilike2burnthing]

I just tried again but i had this information: your message must contain at least 10 words.

Could you not just add a few more words?