Asus Web Storage

[MikeG.6.5]

Recently Asustor announced that it's discontinuing support for Asus Web Storage on their NASes. Nothing like being a bit late to the party.... I created a ticket on 04 March of 2014 for the issues that made the application completely unusable. And now 2 years +later support for the parent company's app is discontinued.

Ticket #1480 is still open, and hasn't had any activity now since 24 May 2015. Why is this just now being announced when the issues were raised over 2 years ago? I can understand that the app comes from the parent company but can't understand why it has taken so long to see any other resolutions coming from Asustor themselves.

Asustor has had a problem with the support structure. And I have worked diligently trying to change the opinions of many here that Asustor has less than adequate support. And then it takes this long to come to a decision over an app like this... I'm sorry, but this is really poor performance for an issue that was raised so long ago.

Any comments from Asustor support staff would be most welcome at this point.

[Shawn.S@AST]

Hi Mike,

Thanks for the kind comment!!!

We are really sorry for this announcement but indeed it is to the dead end so we have to make this decision. For quite long time, we are getting waiting signal for new version or solution from Asus Webstorage (another company, not Asus itself). But until this day, no solution is provided so that is the reason why we have to make this announcement. We will take quicker decision in the future if there is similar occurrence for the software solution not under our management.