Asustor Support Center - Slow / Lack of Support

[bradd9876]

I have submitted a support request, but my support request isn't moving forward. My device isn't working. I submitted my request 8/27/2022 and I have gotten three answers/request for additional information. They have been following scripted troubleshooting questions with little movement. It has been seven days since a response.

My question is how do you escalate a support request? I believe my device is defective and should be replaced under warranty. Any help is greatly appreciated.