I have completely lost my trust in Asustor

[Derek]

I like Asustor products, BUT a forum with no moderation, overrun by spam for days, and nobody from Asustor reads it? Nobody from Asustor cares about more and more spam? Typically (hope I am wrong this time) first signs of decline. Look at "Feature Requests" forum (do not bother to request any futures, but you are welcome to post spam):
http://forum.asustor.com/viewforum.php?f=23

[DutchFIX]

I like Asustor products, BUT a forum with no moderation, overrun by spam for days, and nobody from Asustor reads it? Nobody from Asustor cares about more and more spam? Typically (hope I am wrong this time) first signs of decline. Look at "Feature Requests" forum (do not bother to request any futures, but you are welcome to post spam):
http://forum.asustor.com/viewforum.php?f=23

Yeah you are right.. I know it's a community forum but we only see a new Vera.W on the forum who's posting the news articles and that's about it.
But some kind of moderation (even by some senior members with moderation rights) is a bare minimum in my opinion.

It's indeed start to wonder if i made a good choice to trust a new compatitor when buying this kind of stuff.
It's not a complete horror story cause we do see plenty of new stuff being introduced en released but still...

[Auberon2k]

Allen@AST replied to someone just yesterday, I also see frequent visits from James@AST and WOODY@AST. I'd rather they were working on improving things and responding to actual support requests than lurking about a forum, but maybe that's just me. I do agree about the amount of spam though, there are a couple of mods that are able to clean/ban people. I think Clinton Hall is able to but he's a pretty busy guy also. Maybe Asustor needs to elect a few more to keep things tidy.

[clinton.hall]

Not me.... I can only remove posts on the specific sub-forums (my apps in 3rd party apps) where I have mod rights.

In the main forum, I am just a user. So, like most, I keep reporting these damn kitchen posts

[Shawn.S@AST]

Hi Everyone, thanks for the reminder. We have all the time kept watching the spam and also deleted them asap. We will do it more frequently from now on!

[jesse123]

I'm new here, so my view may be out of place. I haven't spent much time in this forum yet, but I will to learn about the NAS i might buy. Asustor has an opportunity to lay the foundation for a great support network. This forum hasn't been overrun....yet.

All the different categories for topics makes it easy for a customer, or visitor, to get on-point info. The only thing I notice lacking is the company support. I'm sure the reps have many other duties and responsibilities, but company reps should have more presence. Nothing against the individuals as this should be an initiative from the top. The volunteer help is is outstanding and irreplaceable, providing vast experience when it comes to integration with other brands of products. But in the end, the company should be responsible for providing answers and guidance.

After all that, I am a potential customer. I was about to order a different brand NAS when I saw a headline about 7-series coming out. I tried the online demo of the software and really like it. I'm just trying to read a little about user experiences, figuring a 6-series might work for me. I don't enjoy buying something that doesn't work as promoted. And even more irritating is flaky support, whether it is poorly documented self-service help or lack of COMPANY reps in the COMPANY forum.

Please don't be one of those.