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Takeasy Error 5302

Takeasy allows you to conveniently download online videos and playlists, giving you options to select the type of video file and video quality you want. Downloading online videos has never been this easy!

Takeasy Error 5302

Postby Zaragosa » Fri Nov 15, 2019 9:00 am

Receiving the following:

Unable to obtain information. (Ref. 5302)

When trying to add a youtube channel subscription I am receiving the above error. Has/does anyone know how to solve this issue?

Thanks in advance
Zaragosa
 
Posts: 32
Joined: Thu May 08, 2014 6:27 pm

Re: Takeasy Error 5302

Postby ClockBiscuit » Tue Nov 19, 2019 6:20 am

I don't know how to solve the error but I have checked and seen the following:
* If I have an older version of the app with a youtube account added that is converted to a list of subscriptions, the subscriptions list appears to be empty and no new videos are downloaded
* If I add a new channel with the following urls an "Unable to obtain information. (Ref. 5302)" error is thrown
** https://www.youtube.com/user/channel_name
** http://www.youtube.com/user/channel_name
** https://www.youtube.com/channel/hashed_string
** http://www.youtube.com/channel/hashed_string

Uninstalling/reinstalling Takeasy had no affect and the 5302 is still thrown. I am however, still able to download videos manually. Is there a place we can raise a ticket for this?
ClockBiscuit

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ClockBiscuit
 
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Re: Takeasy Error 5302

Postby Zaragosa » Tue Nov 19, 2019 7:15 am

Thank you for explaining it so much more elegant than I had.

...and yes how does one ticket this without actually creating a ticket?
Zaragosa
 
Posts: 32
Joined: Thu May 08, 2014 6:27 pm

Re: Takeasy Error 5302

Postby ClockBiscuit » Tue Nov 26, 2019 9:33 pm

I have raised a ticket using: https://support.asustor.com/index.php?/Tickets/Submit, described the problem and added a link to this thread; I will update if I get a response
ClockBiscuit

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Re: Takeasy Error 5302

Postby ClockBiscuit » Wed Nov 27, 2019 4:17 pm

They replied to my ticket pretty quickly:

This is a known issue that currently our engineer is working on to address it.

We will release a fix as soon as we complete the fix.


I guess now we play the waiting game...
ClockBiscuit

Running stock as-5104t
ClockBiscuit
 
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Location: London

Re: Takeasy Error 5302

Postby mrbroons » Sun Jan 03, 2021 1:23 am

Any update on this? I have just raised the same ticket? Cheers.
mrbroons
 
Posts: 2
Joined: Thu Jan 25, 2018 8:19 am

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