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Issue with usb mouse

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Issue with usb mouse

Postby Darkmagister » Fri Nov 23, 2018 4:09 am

hello,
i've some issue moving the pointer with an usb mouse, i've connected 2 different mouse (logitech) one wired and one with the unifiyng usb key, but both do nothing
i've connected an usb keyboard and it works ok, but why no mose at all ??
also i need that because my lan info are not ok, and i need access to the adm to fix it

i've an AS6404-t with adm 3.2.3

please help me
Last edited by Darkmagister on Fri Nov 23, 2018 4:16 pm, edited 1 time in total.
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Re: Issue with usb mouse

Postby orion » Fri Nov 23, 2018 11:06 am

It could be caused by lake of mice driver. I think you can send a support request to asustor to check it. https://support.asustor.com/
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Re: Issue with usb mouse

Postby Marco@ASUSTOR » Fri Nov 23, 2018 2:43 pm

Darkmagister wrote:hello,
i've some issue moving the pointer with an usb mouse, i've connected 2 different mouse (logitech) one wired and one with the unifiyng usb key, but both do nothing
i've connected an usb keyboard and it works ok, but why no mose at all ??
also i need that because my lan info are not ok, and i need access to the adm to fix it

i've an AS6404-t with adm 3.2.5

please help me

Hi! Which mouse do you have?
Have you tried any different mice?
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Re: Issue with usb mouse

Postby Darkmagister » Fri Nov 23, 2018 4:16 pm

i've also contacted the support but they just say to try with different mouses, i've tried with 2 logitech one is a mx master 2s, one i don't remember the name, another one is a chinese keyboard and mouse combo, i will try again tonight with an asus cheap wired mouse that i have
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Re: Issue with usb mouse

Postby Marco@ASUSTOR » Fri Nov 23, 2018 6:05 pm

Darkmagister wrote:i've also contacted the support but they just say to try with different mouses, i've tried with 2 logitech one is a mx master 2s, one i don't remember the name, another one is a chinese keyboard and mouse combo, i will try again tonight with an asus cheap wired mouse that i have

Mind if I get the model number of your mouse?
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Re: Issue with usb mouse

Postby Darkmagister » Sun Nov 25, 2018 1:15 am

Marco@ASUSTOR wrote:Mind if I get the model number of your mouse?


the P/N: 810-005839

meanwhile i've tried again with an asus usb mouse, it turn on the led on the bottom but no move on the portal on tv, so i'm starting to think that there is an issue on the system, anyone with the last 3.2.3 adm and an as6404t or similar device have the same issue ??
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Re: Issue with usb mouse

Postby OlegP » Sat Apr 06, 2019 6:11 am

I have the same problem with mouse with ir USB receiver. I'm plugged two different mouses Rapoo. And no one don't work with my Asustor as6404t in Portal and ADM. Need help.
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