North American tech support

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phstrat
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youtube meble na wymiar Warszawa
Joined: Sat Jan 09, 2016 2:45 am

North American tech support

Post by phstrat »

I have a ticket logged (8814) in for a unit that refuses to power on. It has not been actioned and it has been well over a month. Anyone know how to get in contact with tech support to get this repaired under warranty?

I am in Canada and would ideally like to speak to someone.
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orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: North American tech support

Post by orion »

Did you get responses from asustor support?
Quote.L@AST
Posts: 7
Joined: Tue Sep 08, 2015 2:33 pm

Re: North American tech support

Post by Quote.L@AST »

Hi phstrat,

I check with our support engineer, and he said.
1. power on without HDD, it can power on
2. However, the NAS will keep flashing green LED if it powered on with HDDs.
According to this symptom, it might not be the hardware issue.
He think it might be the filesystem problem on the HDDs.

So he suggest if you can setup the teamviewer for him to investigate, and try to repair the file system on drive.
He will need you .
1. Power on the NAS without HDDs
2. After NAS power on, plugs all your HDDs to the NAS.
3. He will use the teamviewr, and ssh connection to the NAS to investigate.

If you can provide him the remote access by teamviewer, we will help you asap.

Q
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