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AS5108T with ADM 3.2.2.RM92 doesn't support Ironwolf Health Management

AS5108T with ADM 3.2.2.RM92 doesn't support Ironwolf Health Management

Postby albertchua » Tue Nov 06, 2018 1:21 pm

Hi Guys,

I have a AS5108T, updated with ADM 3.2.2.RM92 and installed with 6x Seagate Ironwolf 4TB drives (ST4000VN008-2DR166) and 2x Seagate Ironwolf 10TB drives (ST10000VN0004-1ZD101).

For some reason, the latest ADM doesn't recognize the drives as Ironwolf and enable Ironwolf Health Management tools in Storage Manager. I remember having this feature enabled in the previous ADM versions. What gives? :( Any insights would be appreciated.

Regards,
Albert
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Re: AS5108T with ADM 3.2.2.RM92 doesn't support Ironwolf Health Management

Postby orion » Tue Nov 06, 2018 6:50 pm

I own no Ironwolf drives. But I believe the most efficient way for you is to send a support request to asustor to check it. https://support.asustor.com/
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Re: AS5108T with ADM 3.2.2.RM92 doesn't support Ironwolf Health Management

Postby MonsMagnus » Tue Nov 06, 2018 10:51 pm

Upon reading your message I went in to check on my Iron Wolf Drives and sure enough the Iron Wolf Health management is not running on mine either. I guarantee you that it used to be running, so I'm not sure which software upgrade removed it but Asustor needs to fix it or quit advertising it as a feature...

** Edit **
I just went ahead and submitted a support ticket on this. I'll let you know what I find out.
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Re: AS5108T with ADM 3.2.2.RM92 doesn't support Ironwolf Health Management

Postby MonsMagnus » Thu Nov 08, 2018 9:18 pm

I received this from Asustor tech support - They know of the problem and will fix in an ADM update...

"
Thanks for your feedback, we have just noticed the problem recently, and it's been reported our s/w team for a solution.

Since it's required for Seagate to update their utility for us . The problem will be fixed in newer ADM release.



---
Regards,
Kevin Chiu
"
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Re: AS5108T with ADM 3.2.2.RM92 doesn't support Ironwolf Health Management

Postby MonsMagnus » Thu Nov 08, 2018 9:35 pm

Just noticed new ADM version ADM 3.2.3.RN51. Installed and solved this problem for my AS6202T.
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Re: AS5108T with ADM 3.2.2.RM92 doesn't support Ironwolf Health Management

Postby albertchua » Sat Nov 10, 2018 11:14 pm

MonsMagnus wrote:Just noticed new ADM version ADM 3.2.3.RN51. Installed and solved this problem for my AS6202T.

Cool. I will get mine updated ASAP. Thanks guys!! :D
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