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Takeasy Error 5302

PostPosted: Fri Nov 15, 2019 9:00 am
by Zaragosa
Receiving the following:

Unable to obtain information. (Ref. 5302)

When trying to add a youtube channel subscription I am receiving the above error. Has/does anyone know how to solve this issue?

Thanks in advance

Re: Takeasy Error 5302

PostPosted: Tue Nov 19, 2019 6:20 am
by ClockBiscuit
I don't know how to solve the error but I have checked and seen the following:
* If I have an older version of the app with a youtube account added that is converted to a list of subscriptions, the subscriptions list appears to be empty and no new videos are downloaded
* If I add a new channel with the following urls an "Unable to obtain information. (Ref. 5302)" error is thrown
** https://www.youtube.com/user/channel_name
** http://www.youtube.com/user/channel_name
** https://www.youtube.com/channel/hashed_string
** http://www.youtube.com/channel/hashed_string

Uninstalling/reinstalling Takeasy had no affect and the 5302 is still thrown. I am however, still able to download videos manually. Is there a place we can raise a ticket for this?

Re: Takeasy Error 5302

PostPosted: Tue Nov 19, 2019 7:15 am
by Zaragosa
Thank you for explaining it so much more elegant than I had.

...and yes how does one ticket this without actually creating a ticket?

Re: Takeasy Error 5302

PostPosted: Tue Nov 26, 2019 9:33 pm
by ClockBiscuit
I have raised a ticket using: https://support.asustor.com/index.php?/Tickets/Submit, described the problem and added a link to this thread; I will update if I get a response

Re: Takeasy Error 5302

PostPosted: Wed Nov 27, 2019 4:17 pm
by ClockBiscuit
They replied to my ticket pretty quickly:

This is a known issue that currently our engineer is working on to address it.

We will release a fix as soon as we complete the fix.


I guess now we play the waiting game...

Re: Takeasy Error 5302

PostPosted: Sun Jan 03, 2021 1:23 am
by mrbroons
Any update on this? I have just raised the same ticket? Cheers.