Receiving the following:
Unable to obtain information. (Ref. 5302)
When trying to add a youtube channel subscription I am receiving the above error. Has/does anyone know how to solve this issue?
Thanks in advance
Takeasy Error 5302
-
- Posts: 34
- youtube meble na wymiar Warszawa
- Joined: Thu May 08, 2014 6:27 pm
-
- Posts: 5
- Joined: Wed Jan 20, 2016 11:02 pm
- Location: London
Re: Takeasy Error 5302
I don't know how to solve the error but I have checked and seen the following:
* If I have an older version of the app with a youtube account added that is converted to a list of subscriptions, the subscriptions list appears to be empty and no new videos are downloaded
* If I add a new channel with the following urls an "Unable to obtain information. (Ref. 5302)" error is thrown
** https://www.youtube.com/user/channel_name
** http://www.youtube.com/user/channel_name
** https://www.youtube.com/channel/hashed_string
** http://www.youtube.com/channel/hashed_string
Uninstalling/reinstalling Takeasy had no affect and the 5302 is still thrown. I am however, still able to download videos manually. Is there a place we can raise a ticket for this?
* If I have an older version of the app with a youtube account added that is converted to a list of subscriptions, the subscriptions list appears to be empty and no new videos are downloaded
* If I add a new channel with the following urls an "Unable to obtain information. (Ref. 5302)" error is thrown
** https://www.youtube.com/user/channel_name
** http://www.youtube.com/user/channel_name
** https://www.youtube.com/channel/hashed_string
** http://www.youtube.com/channel/hashed_string
Uninstalling/reinstalling Takeasy had no affect and the 5302 is still thrown. I am however, still able to download videos manually. Is there a place we can raise a ticket for this?
ClockBiscuit
Running stock as-5104t
Running stock as-5104t
-
- Posts: 34
- Joined: Thu May 08, 2014 6:27 pm
Re: Takeasy Error 5302
Thank you for explaining it so much more elegant than I had.
...and yes how does one ticket this without actually creating a ticket?
...and yes how does one ticket this without actually creating a ticket?
-
- Posts: 5
- Joined: Wed Jan 20, 2016 11:02 pm
- Location: London
Re: Takeasy Error 5302
I have raised a ticket using: https://support.asustor.com/index.php?/Tickets/Submit, described the problem and added a link to this thread; I will update if I get a response
ClockBiscuit
Running stock as-5104t
Running stock as-5104t
-
- Posts: 5
- Joined: Wed Jan 20, 2016 11:02 pm
- Location: London
Re: Takeasy Error 5302
They replied to my ticket pretty quickly:
I guess now we play the waiting game...This is a known issue that currently our engineer is working on to address it.
We will release a fix as soon as we complete the fix.
ClockBiscuit
Running stock as-5104t
Running stock as-5104t
-
- Posts: 2
- Joined: Thu Jan 25, 2018 8:19 am
Re: Takeasy Error 5302
Any update on this? I have just raised the same ticket? Cheers.