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OpenVPN Problem

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Re: OpenVPN Problem

Postby Gene Coleman » Fri Oct 23, 2015 12:06 pm

I received a response from Asustor that their Engineering team has been made aware of the problem and is working on it! More to come.
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Re: OpenVPN Problem

Postby peixoto1970 » Fri Oct 30, 2015 8:24 pm

No solution yet? Thats absurd!
OpenVPN is one of the most important app of the NAS.
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Re: OpenVPN Problem

Postby sksbir » Sun Nov 01, 2015 10:23 am

I'm agree with that.

problem is now identified since more that 10 days and can be easily reproduced. So what ?
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Re: OpenVPN Problem

Postby blacksmith » Tue Nov 03, 2015 12:14 am

I seen no reasonable excuse for them to take this long to fix this problem. The least they can do is to give an estimate for when it's going to get sorted out. I use the VPN app to remotely access all of the services behind my router firewall, so the NAS has become a lot less useful now with the failing OpenVPN connection. I'm going to open up a support a ticket as well now. I recommend for everyone else to do the same.
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Re: OpenVPN Problem

Postby Gene Coleman » Tue Nov 03, 2015 1:44 am

Probably a good idea for others to open up tickets at this point. I just emailed the support team for an update this morning but it may be days before I get a response.
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Re: OpenVPN Problem

Postby Gene Coleman » Tue Nov 03, 2015 11:14 am

Just got a reply from Technical Support. They say the upgrade will be released this week.
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Re: OpenVPN Problem

Postby blacksmith » Wed Nov 04, 2015 10:46 pm

Thanks, great to hear! They should have been able to do it much earlier, but better late than never I suppose.
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Re: OpenVPN Problem

Postby Daudiren » Sun Nov 08, 2015 8:27 pm

Has the update that fixes this been released yet?
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Re: OpenVPN Problem

Postby Gene Coleman » Mon Nov 09, 2015 12:07 am

No update that I have seen as of today 11/08/2015. I did however receive a general follow-up email from Asustor technical support yesterday asking if the issue has been resolved. I explained that it had not and gave them the name of the tech support person that has been involved with my ticket. Hopefully the fix is near! I will be emailing the original tech support person today for a follow-up as well.

The wait is getting frustrating. I can only wonder why this problem wasn't found before the latest ADM release.
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Re: OpenVPN Problem

Postby Daudiren » Mon Nov 09, 2015 4:48 am

Gene Coleman wrote:No update that I have seen as of today 11/08/2015. I did however receive a general follow-up email from Asustor technical support yesterday asking if the issue has been resolved. I explained that it had not and gave them the name of the tech support person that has been involved with my ticket. Hopefully the fix is near! I will be emailing the original tech support person today for a follow-up as well.

The wait is getting frustrating. I can only wonder why this problem wasn't found before the latest ADM release.


Yes, I hope they realize the scope and severity of this problem.
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