Mouse (and keyboard) not working

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kultakala
Posts: 2
youtube meble na wymiar Warszawa
Joined: Mon Feb 22, 2021 12:34 am

Mouse (and keyboard) not working

Post by kultakala »

Hi,
I just got my first Asustor device (AS6302T) which should replace my old media player.
Decision for Asustor was made because of the HDMI interface and i can connect it directly to my TV.
Main problem i have that i cant use the Portal because the mouse does not work.
After starting up the Portal is displayed and a mouse pointer is shown in the upper left of the screen.
The mouse pointer does not move at all, i tried directly connected mouse via usb (2 different models), remote with AIremote app and with droidmote software. Nothing works.
I can connect a keyboard via USB, i am able to select an app and start it using the cursor keys, etc.
But after i left the program (with ESC key) the keyboard does not work anymore. I cant use the cursor keys or anything else.
Any idea how i could fix that ?
It is freshly installed with the newest ADM software...

Other question... as i read in different threads, its not possible to play the local media files, music for example with an Asustor App ?
There are Apps under "Asustor Apps" in the App Central, but if i install "Soundsgood" it does not appear within the portal.

Regards,
kultakala
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father.mande
Posts: 1808
Joined: Sat Sep 12, 2015 2:55 am
Location: La Rochelle (France)

Re: Mouse (and keyboard) not working

Post by father.mande »

Hi,

First don't forget to ask Asustor support

Keyboard & Mouse are managed by xorg (X server), have a look or post here the log
/usr/local/AppCentral/xorg/var/log/Xorg.0.log

Philippe.
AS6602T / AS5202T /AS5002T / AS1002T / FS6706T
kultakala
Posts: 2
Joined: Mon Feb 22, 2021 12:34 am

Re: Mouse (and keyboard) not working

Post by kultakala »

Thanks, i will have a look for the xorg log...
DisasterIncarnate
Posts: 28
Joined: Wed Jul 07, 2021 8:39 am

Re: Mouse (and keyboard) not working

Post by DisasterIncarnate »

my mouse/keyboard also doesnt work on the portal, how do we access the log? file explorer doesnt seem to let us drop into root?
____________________
Relevant NAS - AS6602T
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orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: Mouse (and keyboard) not working

Post by orion »

DisasterIncarnate wrote:my mouse/keyboard also doesnt work on the portal, how do we access the log? file explorer doesnt seem to let us drop into root?
Use ssh tool (ex: putty or ShellInaBox under AppCentral).
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