OK, I'm actually on the same view point as yours. So far, based on my experiences (send many tickets), Asustor does the business seriously. Some of the responses might not be perfect. But they do trying to solve problems.Free2be wrote: For me, telephone support is not an option that I want immediately, but that the technical staff offers the possibility to log in to the NAS and thus help solve the problems. I understand there will always be software problems, but if there is a support that you can rely on that takes your business seriously, it would give you a lot more confidence.
What do you mean "where the middle discs develop too high a heat"? Can you describe more details? I have no ideas based on my limited memory.Free2be wrote: I have a technical question about the previous model, where the middle discs develop too high a heat, is this problem solved with the new version?