I created this thread to share my experience on the new behavior of Asustor product support.
I had several tickets open, sometimes since years. The support has apparently decided to close all tickets one after the other, without a single word of explanation.
And even if some problems have been solved with the ADM version change, this does not excuse closing a ticket without a single word of explanation.
In addition, some tickets are NOT solved but are closed anyway. With the hope that this kind of action goes unnoticed?
Here is THE ticket that should not have been closed this morning, especially since it already illustrates another unpleasant side of the support: the lack of tracking.
If Ftpexplorer will never be user dependent, just write it clearly , and, ok , after that, close the ticket !ticket: #9074
(me) 23 December 2015 02:10 AM
hi
I started using ftpexplorer with admin account : I started FTPexplorer and created two ftp loggin within. Once logged off from admin account and logged in with a other user account (who have access to FTPexplorer)onto NAS interface, I can see the two FTP login in parameters of FTPexplorer.
this kind of parameters are supposed to be user dependant.
..............
Amanda Chen / 23 December 2015 07:11 PM
Thanks for your reply and information provided.
Currently, FTPexplorer parameters are common to all NAS users.
We will add this feature in near future.
Thanks for your suggestion.
(me)31 July 2017 01:38 AM
Hello
18 month , and several ADM upgrade later, Ftpexplorer is still not user dependent.
Some news with ADM V3 ?
Thank you.
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Kevin Chiu / 01 August 2017 01:55 AM
Hi
ok I think I got the issue description correctly. i have passed it to engineer to look into. if I will keep you updated for the issue once any feedback from engineer.
Please feel free to contact us if you have any questions or suggestions
Regards,
Kevin Chiu