Motion detection in log but event triggers stop

Surveillance Center gives you the ability to collectively manage an array of IP cameras. Through its Web-based interface you can monitor live view feeds from all your cameras and play back previously recorded video.

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jona6tc
Posts: 11
youtube meble na wymiar Warszawa
Joined: Tue Mar 14, 2017 9:18 pm

Motion detection in log but event triggers stop

Post by jona6tc »

Hi

I have recording set to trigger on motion. This works for a while then just seems to stop. Log file extract below shows that motion detection actions still being seen but the event trigger stops working. I have this camera set to record on motion 24x7. It isn't consistent....sometimes seems fine for 24 hours, sometimes stops for a few hours and then starts again.

If you look from 12:21 onwards in the log below it is no longer sating Started Event recording or end of motion event.

I am at a loss to understand this. Any suggestions?

Many thanks

Jonathan


Information 10/04/2017 12:19 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:19 Event recording for camera [LobbyCam] will be started.
Information 10/04/2017 12:19 Started event recording for camera [LobbyCam] successfully.
Information 10/04/2017 12:19 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:19 Event recording for camera [LobbyCam] will be stopped.
Information 10/04/2017 12:19 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:20 Stopped event recording for camera [LobbyCam] successfully.
Information 10/04/2017 12:20 Event recording for camera [LobbyCam] will be started.
Information 10/04/2017 12:20 Started event recording for camera [LobbyCam] successfully.
Information 10/04/2017 12:20 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:20 Event recording for camera [LobbyCam] will be stopped.
Information 10/04/2017 12:20 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:20 Stopped event recording for camera [LobbyCam] successfully.
Information 10/04/2017 12:20 Event recording for camera [LobbyCam] will be started.
Information 10/04/2017 12:20 Started event recording for camera [LobbyCam] successfully.
Information 10/04/2017 12:21 Stopped event recording for camera [LobbyCam] successfully.
Information 10/04/2017 12:21 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:22 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:23 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:24 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:24 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:24 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:25 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:25 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:26 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:30 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:30 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:30 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:31 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:33 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:33 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:33 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:34 End of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:35 Beginning of motion event detected by camera [LobbyCam].
Information 10/04/2017 12:35 End of motion event detected by camera [LobbyCam].
chmooreck
Posts: 16
Joined: Thu Aug 04, 2016 2:50 am

Re: Motion detection in log but event triggers stop

Post by chmooreck »

Got same issue, have made ticket for support and they're working on fix.

Do you have pre/post-recording enabled ? Turning it off fixed this for me for now.
jona6tc
Posts: 11
Joined: Tue Mar 14, 2017 9:18 pm

Re: Motion detection in log but event triggers stop

Post by jona6tc »

Thanks chmooreck....can you post a link for where you raise support tickets please

I will try turning off the pre and post event bit!

thanks for the reply

Jonathan
chmooreck
Posts: 16
Joined: Thu Aug 04, 2016 2:50 am

Re: Motion detection in log but event triggers stop

Post by chmooreck »

Ticket: https://support.asustor.com/index.php?/ ... View/15432

Don't know if you'll be able to see it.

Edit:
They found bug causing this behaviour, so it will be (hopefully) fixed in next version.
We should disable pre/post recording for now.
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