Oops... Unknown Error!

Surveillance Center gives you the ability to collectively manage an array of IP cameras. Through its Web-based interface you can monitor live view feeds from all your cameras and play back previously recorded video.

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Uwe
Posts: 11
youtube meble na wymiar Warszawa
Joined: Mon Apr 13, 2015 4:29 pm

Oops... Unknown Error!

Post by Uwe »

Hello.
I have a problem with Surveillance Center.
The problem I have with both Surveillance 2.5.2.10115 as well as with the beta app.
I can install SurveillanceCenter without error. It is also possible for me to successfully add my three cameras.
If I then change to the real-time view I get a error message "Oops ... Unknown Error!" and that was it.
I can only close the window of Surveillance.
Has anyone an idea why this could be?
If information is missing to help me then please short info.

Operating system: Windows 10
Browser Firefox 50.1.0
AMD: 2.6.6.RCF2 on AS7008T

Thank you!

--- Original deutscher Text -----
Hallo.
Ich habe ein Problem mit Surveillance Center.
Das Problem habe ich sowohl mit Surveillance 2.5.2.10115 wie auch mit der Beta App.
Ich kann Surveillance Center ohne Fehlermeldung installieren. Mir ist es auch möglich meine drei Kameras erfolgreich hinzu zu fügen.
Wechsele ich dann zur Echtzeitansicht erhalte ich eine Fehlermeldung "Oops... Unknown Error!" und das war es dann.
Ich kann nur noch das Fenster von Surveillance schließen.
Hat einer eine Idee woran das liegen könnte?
Wenn Informationen fehlen um mir helfen zu können dann bitte kurze Info.

Betriebssystem: Windows 10
Browser Firefox 50.1.0
AMD: 2.6.6.RCF2 auf AS7008T

Danke!
--- Original deutscher Text -----
--
Best Regards
Uwe

AS7008T with 7xIronWolf 8TB, 1 x Samsung SSD 850 Pro 256GB (Cache) and 16 GB RAM
User avatar
Kapitein Haak
Posts: 333
Joined: Tue Oct 15, 2013 2:40 pm
Location: Stranded on the Dutch coast.

Re: Oops... Unknown Error!

Post by Kapitein Haak »

Hello Uwe,

I have had this message for several versions now. I had the problem wit every brand of browser and brandnew OS installs. All fail after the camera is added, though Asustor claims they are able to view the camera from their computer.
I'm still hoping they will find a source for the problem and resolve it, but for now I have given up on Surveillance center.

Best regards,
Kapitein Haak.
"What would the world be like without Captain Hook?"
---
"Homo sapiens non urinat in ventum" (A wise man doesn't piss into the wind), only in Amsterdam:
https://www.google.nl/maps/@52.36289,4. ... 312!8i6656
Uwe
Posts: 11
Joined: Mon Apr 13, 2015 4:29 pm

Re: Oops... Unknown Error!

Post by Uwe »

Hello Haak.
Thank you for your feedback.
I will not even try again.
Maybe Asustor will find a solution in the future.

--- Original deutscher Text -----
Hallo Haak.
Danke für deine Rückmeldung.
Ich werde es auch erst mal nicht weiter versuchen.
Vielleicht findet Asustor ja in Zukunft noch eine Lösung.
--- Original deutscher Text -----
--
Best Regards
Uwe

AS7008T with 7xIronWolf 8TB, 1 x Samsung SSD 850 Pro 256GB (Cache) and 16 GB RAM
User avatar
Kapitein Haak
Posts: 333
Joined: Tue Oct 15, 2013 2:40 pm
Location: Stranded on the Dutch coast.

Re: Oops... Unknown Error!

Post by Kapitein Haak »

Hello Uwe,

I did try again yesterday and have gotten it to work. But.... only using http. Supporting https isn't a priority with Asustor, though it is improving.

Best regards,
Kapitein Haak.
"What would the world be like without Captain Hook?"
---
"Homo sapiens non urinat in ventum" (A wise man doesn't piss into the wind), only in Amsterdam:
https://www.google.nl/maps/@52.36289,4. ... 312!8i6656
User avatar
Kapitein Haak
Posts: 333
Joined: Tue Oct 15, 2013 2:40 pm
Location: Stranded on the Dutch coast.

Re: Oops... Unknown Error!

Post by Kapitein Haak »

Hello Uwe,

I received a beta from Asustor this morning. It seems to fix the Oops error and motion recording now works as expected!

Best regards,
Kapitein Haak.
"What would the world be like without Captain Hook?"
---
"Homo sapiens non urinat in ventum" (A wise man doesn't piss into the wind), only in Amsterdam:
https://www.google.nl/maps/@52.36289,4. ... 312!8i6656
Uwe
Posts: 11
Joined: Mon Apr 13, 2015 4:29 pm

Re: Oops... Unknown Error!

Post by Uwe »

Thanks for the information Haak.
Do you mean now a new beta of Surveillance Center or of ADM?
From the Surveillance Center I currently have the beta version 2.6.0.10192 installed, so I get the error.

--- Original deutscher Text -----
Danke für die Info Haak.
Meinst du jetzt eine neue Beta von Surveillance Center oder von ADM?
Vom Surveillance Center habe ich aktuell die Beta Version 2.6.0.10192 installiert, damit erhalte ich auch den Fehler.
--- Original deutscher Text -----
--
Best Regards
Uwe

AS7008T with 7xIronWolf 8TB, 1 x Samsung SSD 850 Pro 256GB (Cache) and 16 GB RAM
User avatar
Kapitein Haak
Posts: 333
Joined: Tue Oct 15, 2013 2:40 pm
Location: Stranded on the Dutch coast.

Re: Oops... Unknown Error!

Post by Kapitein Haak »

Hello Uwe,

Please contact Asustor support on http://support.asustor.com. They should have a Surveillance Center 2.6.1.10551 beta version for your NAS (I have a 32-bit NAS and you have a 64-bit version).

Best regards,
Kapitein Haak.
"What would the world be like without Captain Hook?"
---
"Homo sapiens non urinat in ventum" (A wise man doesn't piss into the wind), only in Amsterdam:
https://www.google.nl/maps/@52.36289,4. ... 312!8i6656
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