Version 2.5.1.9814 Error Msg - Unable To Get Camera Data

Surveillance Center gives you the ability to collectively manage an array of IP cameras. Through its Web-based interface you can monitor live view feeds from all your cameras and play back previously recorded video.

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bjhall01
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Joined: Thu May 14, 2015 4:05 am

Version 2.5.1.9814 Error Msg - Unable To Get Camera Data

Post by bjhall01 »

Since installing version 2.5.1.9814 of Surveillance Center, I have the following problem with the app on my NAS 602T, running ADM 2.6.3.R713:

When I execute Surveillance Center, I immediately get the message "unable to get camera data, Please click on retry to try again" Retry never works so I cancel, go to Settings > Camera and I get the message "Failed to load the camera list, please reload the page." I cancel and scan for new cameras. The system finds all four of my camera but fails when I try to save the configuration for any camera. When I try to save a camera to the list, I get the message: "Failed to load the camera list, please reload the page."

I've tried rebooting the NAS, turning the app off and back on. Advice?
bjhall01
Posts: 3
Joined: Thu May 14, 2015 4:05 am

Re: Version 2.5.1.9814 Error Msg - Unable To Get Camera Data

Post by bjhall01 »

I have also tried closing, deleting and reinstalling 2.5.1.9814. different results at first - allows me to add two cameras, then fails at third camera and cannot find and camera lists - back to previous problem.
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orion
Posts: 3485
Joined: Wed May 29, 2013 11:09 am

Re: Version 2.5.1.9814 Error Msg - Unable To Get Camera Data

Post by orion »

I think you should send a support request to asustor to check it. http://support.asustor.com/
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