unable to see Live View

[hoodoo_mc]

hi. hope someone on here can help me please.

whenever i try to view my camera live, I just get the screen:

"please click button below to download and install the component"

But I have done so, and the plugin npASTStream.dll is set to 'Always Activate' in Firefox.

Nothing I try seems to work.

I have even upgraded to the beta version of the surveillance app, but still no joy.

I have manually added my camera and i can set an event action to continuously record, and it does so, although on viewing the recorded stream the bottom half of the screen is black - no image.

it is currently dark outside, so this is recording with IR lights in use.

camera is added as ONVIF Generic.

any help would be much appreciated.

Thanks.

[James.S@AST]

Hi there,
Please provide TeamViewer to allow me to help you online.
Our time zone is GMT+8 and our work hour is from Mon ~Fri, 10 am ~ 8 pm
After setting up the remote session, please PM me with TeamViewer username and password.
Cheers,
JAMES

[hoodoo_mc]

OK, Live view is now working, but the picture is like this:

crop1.png (510.64 KiB) Viewed 5805 times

Any suggestions?
The preview image under settings / camera is fine.

[hoodoo_mc]

ok, by using trial and error I have configured the camera settings to be a different brand and model, and now works correctly.
resolved!