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Stops recording

Surveillance Center gives you the ability to collectively manage an array of IP cameras. Through its Web-based interface you can monitor live view feeds from all your cameras and play back previously recorded video.

Stops recording

Postby toorakwa » Thu Jul 09, 2015 3:32 pm

Hi everyone,

I have a AS202-TE with Surveillance Centre installed. Using just two channels both with Hikvision DS-2CD2032.

Everything set up working perfectly and has been for a number of weeks - cameras set for motion detection recording only, with Surveillance Centre faithfully recording when is motion detected. I had this warm fuzzy feeling I could leave it alone.

Checked the recorded footage last night only to find out that although there was no problem watching live feed and accessing both cameras, one of them had not recorded any activity for the last four days!!! The other camera however recording fine over this period. NOTE: When one has motion triggered, the other will also trigger because it sees the same area.

Checking the Surveillance Centre activity log, both cams logged motion detection over the four day period but only one would record (and it logged that it recorded).

I could see no way to resolve it. I had to re-boot the NAS and both have been recording perfectly since.

Has anyone have any ideas what would cause this?

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Location: Australia

Re: Stops recording

Postby orion » Thu Jul 09, 2015 4:00 pm

No ideas about it. I would suggest to send a support request to asustor. They should be able to analyze detailed log.
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Re: Stops recording

Postby James.S@AST » Thu Jul 16, 2015 11:18 am

Dear toorakwa,
Please send me the system health record and I will check the case for you.
I dream of painting and then I paint my dream.

Storage: AS-604T
Network: Belkin N1 Wireless/F5D8231
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Media Player: HP NC6000& Wii & ASUSTOR NAS with Boxee App
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Re: Stops recording

Postby » Mon Jun 27, 2016 4:33 pm

Hi James

I have two * AS-608T's, each running 5 * Hikvision DS-2CD2032 cameras. I am using Surveilance Centre Beta.

I have been getting this same issue on both NAS's. Live view is fine, but different cameras seems to stop recording motion after a couple of days.

The camera that stops recording motion is always different. Never the same camera. This issue started presenting itself after the upgrade to Beta.


Johan Smith
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Re: Stops recording

Postby » Mon Jun 27, 2016 7:51 pm

Hi James - After further investigation I found the following in the Surveilance centre log:

"Can not receive keep-alive data from camera [Camera details]"


Johan Smith
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Joined: Wed Dec 03, 2014 2:09 pm

Re: Stops recording

Postby marka2k » Tue Jan 09, 2018 5:03 am

I am having the same issue since the last update. Only difference is I am running 2 ACTI Cameras (which have worked for the past year no issues) and both stop recording, restarting the Asustor NAS fixes the issue but it comes back three or four days later.
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Joined: Wed Dec 10, 2014 6:30 am

Re: Stops recording

Postby jasc23 » Wed Jan 10, 2018 12:40 pm

I downgraded from SC 2.8 to SC 2.7 and the "stops recording" issue has been resolved.

But, what I noticed is that my video files are no longer in 30 minute files.
Some days they are in 30 minute chunks, while some days there are split up to 5 or 6 files.
On previous SC versions, this wasn't the case.

Having said that, I've recently switched to a WIFI AC USB dongle instead of ethernet.
Its running at 867 Mb/s speed, but perhaps there is a WIFI buffering issue happening between the cameras to the NAS which is causing the files to be split.

Any one else experience this?
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Joined: Wed Nov 12, 2014 2:01 pm

Re: Stops recording

Postby agh1701 » Thu Feb 15, 2018 10:16 am

I am having the same problem. Where did you get SC2.7
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Joined: Thu Feb 15, 2018 10:13 am

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