Reolink Trackmix not added

Surveillance Center gives you the ability to collectively manage an array of IP cameras. Through its Web-based interface you can monitor live view feeds from all your cameras and play back previously recorded video.
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joengr
Posts: 5
youtube meble na wymiar Warszawa
Joined: Tue Jan 17, 2023 6:48 am

Reolink Trackmix not added

Post by joengr »

This is a longshot and I know that not all cameras are supported. This Reolink Trackmix has 2 lenses: a wideview and a telephoto for close zoom. It works like a charm within its application as it has auto-tracking, auto-zoom etc.
The issue is that when adding to Surveillance center it fails. Have tried a lot of different approaches for ONVIF... auto-find, manual entry, adding this camera first, adding it second (after an Amcrest dome)... nothing works.

When adding the camera I see 3 streams (which is correct, one main and one secondary for the wide lens and one stream for the telephoto lens).
The problems start because the streams are off when adding the camera. Only the Wide main is correct for all the parameters: resolution, framerate, quality, etc. This is stream 1
Then, stream 2 is totally blank, only the resolution is present but nothing else, no frame rate, no quality.
The third stream (telephoto) has also all the correct parameters.

I have selected only one stream and add
Two streams, mixed the main with the secondary and the main with the telephoto... fail both scenarios
All teh streams... fail

This is an extract of the log and seems ASUSTOT is unable to help me.
1/16/2023 16:05 [Brand] setting for [Recording and Live View 1] profile of [Camera2] was set to [ONVIF].
1/16/2023 16:05 [Model] setting for [Recording and Live View 1] profile of [Camera2] was set to [Generic].
1/16/2023 16:05 [IP] setting for [Recording and Live View 1] profile of [Camera2] was set to [192.168.1.196].
1/16/2023 16:05 [Port] setting for [Recording and Live View 1] profile of [Camera2] was set to [80].
1/16/2023 16:05 [User name] setting for [Recording and Live View 1] profile of [Camera2] was set to [admin].
1/16/2023 16:05 [Password] setting for [Recording and Live View 1] profile of [Camera2] was set to [**********].
1/16/2023 16:05 [Video codec] setting for [Recording and Live View 1] profile of [Camera2] was set to [H265].
1/16/2023 16:05 [Audio codec] setting for [Recording and Live View 1] profile of [Camera2] was set to [AAC].
1/16/2023 16:05 [Resolution] setting for [Recording and Live View 1] profile of [Camera2] was set to [3840x2160].
1/16/2023 16:05 [Video bit rate] setting for [Recording and Live View 1] profile of [Camera2] was set to [10].
1/16/2023 16:05 [Frame rate] setting for [Recording and Live View 1] profile of [Camera2] was set to [25].
1/16/2023 16:05 [Brand] setting for [Live View 3] profile of [Camera2] was set to [ONVIF].
1/16/2023 16:06 [Model] setting for [Live View 3] profile of [Camera2] was set to [Generic].
1/16/2023 16:06 [IP] setting for [Live View 3] profile of [Camera2] was set to [192.168.1.196].
1/16/2023 16:06 [Port] setting for [Live View 3] profile of [Camera2] was set to [80].
1/16/2023 16:06 [User name] setting for [Live View 3] profile of [Camera2] was set to [admin].
1/16/2023 16:06 [Password] setting for [Live View 3] profile of [Camera2] was set to [**********].
1/16/2023 16:06 [Video codec] setting for [Live View 3] profile of [Camera2] was set to [H265].
1/16/2023 16:06 [Audio codec] setting for [Live View 3] profile of [Camera2] was set to [AAC].
1/16/2023 16:06 [Resolution] setting for [Live View 3] profile of [Camera2] was set to [1920x1080].
1/16/2023 16:06 [Video bit rate] setting for [Live View 3] profile of [Camera2] was set to [10].
1/16/2023 16:06 [Frame rate] setting for [Live View 3] profile of [Camera2] was set to [20].
1/16/2023 16:06 [Brand] setting for [Live View 2] profile of [Camera2] was set to [ONVIF].
1/16/2023 16:06 [Model] setting for [Live View 2] profile of [Camera2] was set to [Generic].
1/16/2023 16:06 [IP] setting for [Live View 2] profile of [Camera2] was set to [192.168.1.196].
1/16/2023 16:06 [Port] setting for [Live View 2] profile of [Camera2] was set to [80].
1/16/2023 16:06 [User name] setting for [Live View 2] profile of [Camera2] was set to [admin].
1/16/2023 16:06 [Password] setting for [Live View 2] profile of [Camera2] was set to [**********].
1/16/2023 16:06 [Video codec] setting for [Live View 2] profile of [Camera2] was set to [(null)].
1/16/2023 16:06 [Audio codec] setting for [Live View 2] profile of [Camera2] was set to [AAC].
1/16/2023 16:06 [Resolution] setting for [Live View 2] profile of [Camera2] was set to [(null)].
1/16/2023 16:06 [Frame rate] setting for [Live View 2] profile of [Camera2] was set to [0].
1/16/2023 16:06 Added camera [Camera2] successfully.
1/16/2023 16:06 Failed to add camera [Camera2 Live View 3]. (code=-1A001)
1/16/2023 16:06 Authentication error for camera [Camera2 Live View 2].
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