Hi Support,
Having updated the Surveillance Center app to the latest version i can no longer open the website via the NAS.
NOTE: The mobile app is working and the server software seems to be working.
The error i'm seeing in Chrome looks like a Javascript error with initialising objects and strings.
(See _NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECT.FAILED below)
Please investigate and fix this ASAP
...
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.MOTION = 'Motion detected';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.ALARM = 'Alarm triggered';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.ADD = 'Camera added';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.DELETE = 'Camera deleted';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.DISCONNECTED = 'Camera disconnected';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECTED = 'Camera reconnected';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECT.FAILED = 'Could not reconnect camera';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.RECORD={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.RECORD.FAIL = 'Recording failed';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.STORAGE={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.STORAGE.FULL = 'Storage space full';
It's HUGELY frustrating that this kind of thing gets released without any testing, i suspect you are about to annoy a very large number of users!
Please advise ASAP.
Regards,
Shaun
Latest version 2.8.1.12585 not working
Moderator: Lillian.W@AST
-
- Posts: 21
- youtube meble na wymiar Warszawa
- Joined: Fri Aug 10, 2018 4:29 am
-
- Posts: 21
- Joined: Fri Aug 10, 2018 4:29 am
Re: Latest version 2.8.1.12585 not working
For clarity.
I've just edited the javascript locally to assign the nested property as an empty object just before your null accessor exception and it works.
So this is clearly the issue.
It then continues to the point where it opens the enforced client viewer, which presumably loads the webpage with the same issue and fails with a black screen.
This means I can't access the app.
Did anyone even test the app before deploying it? All you had to do was try and launch it once to see this major bug.
I've just edited the javascript locally to assign the nested property as an empty object just before your null accessor exception and it works.
So this is clearly the issue.
It then continues to the point where it opens the enforced client viewer, which presumably loads the webpage with the same issue and fails with a black screen.
This means I can't access the app.
Did anyone even test the app before deploying it? All you had to do was try and launch it once to see this major bug.
-
- Posts: 21
- Joined: Fri Aug 10, 2018 4:29 am
Re: Latest version 2.8.1.12585 not working
For anyone else frustrated by this issue, there is a temporary workaround i've found.
The error is in file: /volume1/.@plugins/AppCentral/nvr/webman/langs/lang-en-US.js
add the line in italics below.
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.DELETE = 'Camera deleted';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.DISCONNECTED = 'Camera disconnected';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECTED = 'Camera reconnected';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECT = {};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECT.FAILED = 'Could not reconnect camera';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.RECORD={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.RECORD.FAIL = 'Recording failed';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.STORAGE={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.STORAGE.FULL = 'Storage space full';
The error is in file: /volume1/.@plugins/AppCentral/nvr/webman/langs/lang-en-US.js
add the line in italics below.
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.DELETE = 'Camera deleted';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.DISCONNECTED = 'Camera disconnected';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECTED = 'Camera reconnected';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECT = {};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.CAMERA.RECONNECT.FAILED = 'Could not reconnect camera';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.RECORD={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.RECORD.FAIL = 'Recording failed';
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.STORAGE={};
_NVR_LOCAL_STRINGS.NOTIFICATION.EVENT.STORAGE.FULL = 'Storage space full';
-
- Posts: 16
- Joined: Sun Apr 26, 2020 10:55 pm
Re: Latest version 2.8.1.12585 not working
Hi,
I open a support ticket and here's the reply.
I open a support ticket and here's the reply.
Reply by
Tommy Chou
»
about 7 hours ago
Hi Ralph
Yes, our engineers have found and fix the blank screen bug in Surveillance Center APP.
We will release the update version 2~3 days later.
Sorry for the inconvenience.
AS5304T
4-x 4 tera Iron Wolf
Raid 5
4-x 4 tera Iron Wolf
Raid 5
-
- Posts: 16
- Joined: Sun Apr 26, 2020 10:55 pm
Re: Latest version 2.8.1.12585 not working
Does anyone test the playback?
doesn't work for me anymore, I press play but nothing happen.
I tried on the android app and on my windows desktop
doesn't work for me anymore, I press play but nothing happen.
I tried on the android app and on my windows desktop
AS5304T
4-x 4 tera Iron Wolf
Raid 5
4-x 4 tera Iron Wolf
Raid 5