Surveillance Center not working after 4.0.0.RMD2 update

Surveillance Center gives you the ability to collectively manage an array of IP cameras. Through its Web-based interface you can monitor live view feeds from all your cameras and play back previously recorded video.

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JPN
Posts: 4
youtube meble na wymiar Warszawa
Joined: Sat Oct 30, 2021 7:29 pm

Surveillance Center not working after 4.0.0.RMD2 update

Post by JPN »

My Surveillance Center stop working after 4.0.0.RMD2 update.
My Asustor is the AS6404T.
I have uninstall and install again, and still not working.
When I click in Surveillance Center in Asustor dashboard it opens a blank window and nothing happens.

Anyone with this problem?
Any ideas how to solve?
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orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by orion »

After update asustor viewer, I can launch Surveillance Center correctly. I guess you'll need to enable plugin / allow pop-up window in your browser. Then you should see a dialog box to ask you install new viewer.
umamakeshn
Posts: 7
Joined: Thu Oct 28, 2021 1:46 pm

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by umamakeshn »

Did you figure how to access surveillance station?
JPN
Posts: 4
Joined: Sat Oct 30, 2021 7:29 pm

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by JPN »

Hi umamakeshn,

Nope, the problem still perciste.
I have upgrade to the latest firmware,4.0.0.RN53, and nothing change.
Have uninstall all Apps, reinstall Surveillance Center
When I click in Surveillance Center in Asustor dashboard it opens a blank window with the title bar "Asustor Surveillance Center Viewer, and nothing happens.
I have tried in other computer, and on mac and windows.
But nothing solves the problem.

Can anyone help?
Rick172
Posts: 9
Joined: Mon Dec 04, 2017 10:39 am

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by Rick172 »

Same problem.

Surveillance Center is not working anymore.

1) I login to Asustor web interface
2) I click on the Surveillance Center icon
3) A new tab is opened and shortly after Asustor Surveillance Center Viewer application is automatically launched but its window is totally blank (window is all white - no buttons - no dashboard - check attached screenshot).

I have tried without success:

- uninstalling/reinstalling Asustor Surveillance Center app
- uninstalling/reinstalling Asustor Surveillance Center Viewer
- logging in with Firefox and Microsoft Edge

Windows 10 (64 bit) 21H1 19043.1348
Asustor ADM 4.0.0.RN53
Asustor Bios version 2.16
Asustor Surveillance Center 2.8.1.12393
Asustor Surveillance Center Viewer 1.1.0.7727
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asustor_surveillance_center.jpg
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Rick172
Posts: 9
Joined: Mon Dec 04, 2017 10:39 am

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by Rick172 »

Just an update from Asustor support team, they are working on a solution
Thanks for contacting us.
For the issue mentioned, we do find there is issue with the Surveillance Center windows viewer.
The issue was reported to our engineer team and they are doing their best to repair it.
It will be fixed in our future software update.
The issue seems random, please use different computer to see if it work.
JPN
Posts: 4
Joined: Sat Oct 30, 2021 7:29 pm

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by JPN »

Just update to 4.0.1.ROG1 and the problem remains.
westfielder
Posts: 12
Joined: Sun Oct 25, 2020 8:22 pm

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by westfielder »

I found that I get the white box if I connect using AEC (asustor Easy Connect) application
If I log into the NAS using its IP address on the network I can run Surveillance centre.
(But can't play back any videos, can only playback using mobile apps)

Nick
Rick172
Posts: 9
Joined: Mon Dec 04, 2017 10:39 am

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by Rick172 »

Same. Everything updated to the latest version.

Tried to uninstall/reinstall Asustor Surveillance Center Viewer but problem is still present
COO-589
Posts: 31
Joined: Sun Apr 18, 2021 4:12 pm
Location: Brisbane QLD, Australia

Re: Surveillance Center not working after 4.0.0.RMD2 update

Post by COO-589 »

Another issue you may be finding with this now is that Surveillance Centre only supports TLS 1.1, so you have to set your NAS settings for minimum TLS of 1.1 for it to function... Not a fan of this!! I'd definitely want my minimum TLS at 1.2! (if not 1.3)
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