It is currently Thu Jan 21, 2021 11:03 am
All times are UTC + 8 hours

AS-602T hardware failure

This is where you can find the latest ADM official release. Feel free to discuss any questions regarding it here.

AS-602T hardware failure

Postby Bruno75 » Thu Nov 24, 2016 1:30 am

Hello folks!

It seems my NAS has a hardware problem, but both 3TB hard discs are OK I think. I have checked them on a PC and they were detected so I hope they're working.
I've got a very important data stored there and the problem is all datas are encrypted.
Please help me what should I do?
Recently, it is impossible to buy another AS-602T unit.
Is it possible to buy different Asustor unit, where my discs would work on it? Will my data restored when I put those discs to different Asustor unit?
Or I need to send my broken unit somewhere for repair?
Thank you very much for any help!
Rado.
Bruno75
 
Posts: 1
Joined: Thu Nov 24, 2016 1:07 am

Re: AS-602T hardware failure

Postby orion » Thu Nov 24, 2016 9:58 am

Both the ways are feasible.

You can buy another model and simply put your disks to the new NAS. Power it on. Your data should be ready and remain the same (Oh, you might need to install / update applications under App Central).

The cost effective way is to send a support request to asustor. https://support.asustor.com/ They should be able to diagnose your NAS remotely. If
it's indeed a hardware failure, it might take several weeks (I guess) to repair it.
User avatar
orion
 
Posts: 2862
Joined: Wed May 29, 2013 11:09 am

Return to [Official] For AS-60X Series

  • You cannot post new topics in this forum
    You cannot reply to topics in this forum
    You cannot edit your posts in this forum
    You cannot delete your posts in this forum
    You cannot post attachments in this forum
  • Who is online

    Users browsing this forum: No registered users and 1 guest