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Unable to initialize after prompt upgrading to 2.6.2.R6L2

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Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby frienz83 » Sat Aug 13, 2016 2:01 pm

Unable to initialize after prompt upgrading to 2.6.2.R6L2 for AS-602T

Asustor Control Center detected as the following now

Model: AS0000T
Serial Number: AX1108000PL0000

It shows the following error when the NAS page is launched.

Initialize your NAS
No disks detected. You must install at least one disk before you can continue.
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby fagotist » Sun Aug 14, 2016 1:31 pm

A similar problem.
Image
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby frienz83 » Sun Aug 14, 2016 10:13 pm

Seems like a common firmware issue. Yours AS-60xT also?
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby fagotist » Sun Aug 14, 2016 10:35 pm

Yes. AS-602T
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby orion » Mon Aug 15, 2016 10:08 am

I think you should send a support request to asustor. http://support.asustor.com/
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby frienz83 » Mon Aug 15, 2016 1:25 pm

Side track,

Is Asustor warranty supposed to be 2 years or 3 years? Will be quite disappointed if this issue will not be rectified in the event the unit is out of warranty.

Issue caused by a firmware upgrade. :(
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby fagotist » Mon Aug 15, 2016 4:06 pm

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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby frienz83 » Mon Aug 15, 2016 5:27 pm

That's what I thought so. But my local distributor informed that those units purchased before Aug '14 is only 2 years warranty. :(
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby orion » Mon Aug 15, 2016 6:09 pm

frienz83 wrote:That's what I thought so. But my local distributor informed that those units purchased before Aug '14 is only 2 years warranty. :(

I think you can still check with asustor support guy.
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Re: Unable to initialize after prompt upgrading to 2.6.2.R6L2

Postby frienz83 » Tue Aug 16, 2016 10:16 pm

Asustor Support verified that the 3 year warranty from the day it was purchased.

Since the unit is still under warranty, I can proceed to RMA. Luckily. :D
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