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Exporting a Health Record

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Exporting a Health Record

Postby beccsjb » Sat Aug 31, 2013 4:26 am

G'day Everyone,

So i put in a support ticket to try and fix alot of problems my NAS is having. (Slow speeds, shares appear but wont let me open any files they time out) so asustor support asked me to generate a health report. System Information --> Dr ASUSTOR --> Export Health Report --> OK...

Im convinced this does NOTHING... Can others please try? I think they are really messed up this NAS box since they did the firmware upgrade, lots of features are no longer working. HECK, i cant even access my files in shares...
beccsjb
 
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Re: Exporting a Health Record

Postby ho66es » Sat Aug 31, 2013 4:38 am

dr asustor works for me and produces a download file
608t
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Re: Exporting a Health Record

Postby beccsjb » Sat Aug 31, 2013 5:05 am

thanks Ho66es, it would appear my nas is a piece of crap...

Having so many problems!
beccsjb
 
Posts: 42
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Re: Exporting a Health Record

Postby ho66es » Sat Aug 31, 2013 5:48 am

sounds like something is badly corrupted, all the firmware updates have gone smoothly with only one or two issues and the tech support team are looking at those and spent 1hr connected in to my system today identifying the issue.

I would guess that they will sort you out too or at least identify the issue, hang in there so far I have been impressed with the level of service.
608t
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Re: Exporting a Health Record

Postby beccsjb » Sat Aug 31, 2013 7:17 am

mmm, cant say i am too impressed.

Its now saying Disks 1, 3 and 4 are 'bad'

These disks are 2 weeks old........
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Re: Exporting a Health Record

Postby sys » Tue Sep 03, 2013 8:13 am

I have never got issues such as yours. I have a few usage issues though but the Support team is so responsive that I got my reply. You really got to have their support check your unit again....
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Re: Exporting a Health Record

Postby t2060079 » Sat Mar 02, 2019 4:40 pm

I tried to export the health record but it is encrypted. Can anyone know the decryption password of it?
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