Support - Apps or App Center no longer function

[Folorin]

In buying this product I feel I am now the victim of a cruel practical joke. There appears to be not a day going by without some ridiculous failure.

The latest is that app center no longer works and no apps run. Nothing in the log of course but I havent SSH'd in to look at the system logs yet.

When clicking on App Center all I get is a message box

'Incorrect Server responses. Please try again (Ref. 5401)'.


Once again, I would like some idea what to do as at the moment its effectively a £1500 doorstop.

[Folorin]

I take part of my comments back.

There is an entry in the log.

'[App Central] Fail to update package list (Ref -240)'

[Folorin]

apparently the volume has dropped again and is inaccesible. Can someone send me the commands to re-add it please.

[feejai]

Seriously, I really wish I had taken this product back before the deadline my computer store puts on things. I can't believe spending $1,000 on a NAS could have this many problems. Asustor really needs to take care of their customers somehow who are essentially BETA testing a unit I paid to have FULLY functioning. I've lost total faith in the ability for this NAS to keep my data safe. I really wish I had a more positive experience... and don't get me wrong, the forum support has been very good, but the product itself is less than desirable.

apparently the volume has dropped again and is inaccesible. Can someone send me the commands to re-add it please.

[ddaniel51]

It sounds more like you may have a faulty hard drive instead of a defective NAS. I see you bought the Seagate Barracudas. Did you buy any spares for troubleshooting and repairing problems such as you are now experiencing?

Dave

[Folorin]

hi ddaniel,

i bought it as a package so at the moment no spares. full bad black scans of each drive have revealed no issues so any thouhts on how this could be identified?