Help - Volume Inaccesible

[Folorin]

I have recently got a 606T, fully laden with 6x Seagate Barracuda 3TB disks under RAID 5. After it being in use and populated with my data, I cannot connect to any shares.

The Disk doctor says the volume is inaccessible but the disks are Inactive. I cannot afford to reinitialize the disk array as I cannot lose the data, please help !!

[Folorin]

and yes it has the latest firmware.1.0.4.RBU2

[Steve@AST]

Hi Folorin,

I sorry to hear that, we will do our best to solve your problem,
if you like, could you please provide a remote connection for us, (we will need a WEB GUI & SSH connection)
I will arrange our RD engineer to investigate this problem

please pm me the connection information

br.

Wall-E

[Folorin]

Hi,

SSH is enabled, but you will need to tell me specifically what it is you need from me as I am unfamiliar with the NAS. Is it just my external IP address you need?

Regards

[Steve@AST]

Hi Folorin,

Just send some information to you,
Please check your pm.

br.

Wall-E