AS-202TE not recognizing WD Red 3 TB..

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Cartof
Posts: 6
youtube meble na wymiar Warszawa
Joined: Thu Nov 09, 2017 1:34 am

AS-202TE not recognizing WD Red 3 TB..

Post by Cartof »

Hello, so i bought the AS-202TE and two WD Red 3 TB drives. The NAS cannot recognize either of them unfortunately..

BIOS is 0.31 / 1.0023 with ADM 3.0.3.RAI4 so it should be able to see the 3 TB drives but it does not. The support hotfix file does not work to.. downgrade the bios to _that_ version they say it works with the 3 TB Red..

Anyone has any idea? I submitted two support tickets today but i don't think anyone works for Asustor there anymore, no response to my critical issues..

Thanks!
Cartof
Posts: 6
Joined: Thu Nov 09, 2017 1:34 am

Re: AS-202TE not recognizing WD Red 3 TB..

Post by Cartof »

Man.. was just replied on my support ticket.. This is unnaceptable from Asustor.. They told me what i already knew and not a single technical helping hand to debug and solve the issue. Waiting for my QNAP today after which i will pack and refund this Asustor NAS.
sksbir
Posts: 395
Joined: Tue Aug 25, 2015 9:23 pm

Re: AS-202TE not recognizing WD Red 3 TB..

Post by sksbir »

Hello
Did you check here ? https://www.asustor.com/service/hd?id=hd
Cartof
Posts: 6
Joined: Thu Nov 09, 2017 1:34 am

Re: AS-202TE not recognizing WD Red 3 TB..

Post by Cartof »

Yep, i have updated BIOS already and my hdds were in the compat list.
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