Can't Mount External Hard Drives

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terrynyberg
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Joined: Thu Dec 27, 2018 12:38 am

Can't Mount External Hard Drives

Post by terrynyberg »

I am setting up my newly purchased AS6302T NAS.

I have two external USB3 Hard Drives I am trying to mount - An 8T Seagate Backup Pluss Hub and a 3T WD mybook essential. They are connected to the USB3 hubs on the back of the NAS (connecting cables work on other devices).

In "External Devices" I get a "no hard drives detected" message with instructions to attach an external USB drive for access. I have tried connecting these drives individually and together using the USB3 ports on the back of the NAS all with the same result.

Your comments are appreciated.

Ultimately, I am trying to load a large collection of photos on one of these drives to PLEX.
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orion
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Joined: Wed May 29, 2013 11:09 am

Re: Can't Mount External Hard Drives

Post by orion »

I guess the file system format on your USB devices is not supported (exFAT?). If it's supported, you should be able to see USB volumes automatically.
terrynyberg
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Joined: Thu Dec 27, 2018 12:38 am

Re: Can't Mount External Hard Drives

Post by terrynyberg »

Both Drives are formatted in HFS+
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orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: Can't Mount External Hard Drives

Post by orion »

That should be supported. I'm not sure what's the problem without more detailed information. I think you should contact to their support directly. https://support.asustor.com/
Mr.Crowley
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Joined: Sun Apr 09, 2017 2:45 pm

Re: Can't Mount External Hard Drives

Post by Mr.Crowley »

I have the same problem with a WD, the temporary solution to mount it is to plug a usb hub between the NAS and the HDD, but with this solution you loose the speed of USB3... (maybe not with a HUB in 3.0, but mine is not a 3.0, and I don't want to purchase another because of this)

I already contacted the support twice about this, they doesn't seem to care about the issue.
Marco@ASUSTOR
Posts: 100
Joined: Mon Feb 12, 2018 4:40 pm

Re: Can't Mount External Hard Drives

Post by Marco@ASUSTOR »

Mr.Crowley wrote:I have the same problem with a WD, the temporary solution to mount it is to plug a usb hub between the NAS and the HDD, but with this solution you loose the speed of USB3... (maybe not with a HUB in 3.0, but mine is not a 3.0, and I don't want to purchase another because of this)

I already contacted the support twice about this, they doesn't seem to care about the issue.
Hi! What's your ticket number? I'll look into it for you.
Kerry
Posts: 457
Joined: Wed Jul 03, 2013 9:35 pm

Re: Can't Mount External Hard Drives

Post by Kerry »

What model of the WD external drive you have? I have WD My Passport 4TB and it works well with my AS7004T.
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