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storage manager disk info issue on ADM3.0
Posted: Mon Aug 28, 2017 11:57 pm
by dkobelak
I have an issue on both of my Asustor units where status of all the drives is "Synchronization". all my RAID is healthy and doesn't seem to be any synchronization going on as there is almost no disk activity.. but on both my RAID1 and RAID5, when you go into disks and look at each disk from the "dropdown", the status is "Synchronization".. anyone else having this issue? possible bug?
Re: storage manager disk info issue on ADM3.0
Posted: Tue Aug 29, 2017 3:34 am
by MonsMagnus
Honestly hadn't noticed this until you pointed it out. Yes I am showing the same status, since there is no actual activity on the drives I assume the message is trying to say that they are "in sync". I'd have to say this is a bug.
Re: storage manager disk info issue on ADM3.0
Posted: Tue Aug 29, 2017 3:10 pm
by akirabbq
Same here, and the disk activity LED never goes off as well.
Re: storage manager disk info issue on ADM3.0
Posted: Tue Aug 29, 2017 5:07 pm
by orion
I think you should send a support ticket to asustor.
https://support.asustor.com/ Or they might miss this issue.
Re: storage manager disk info issue on ADM3.0
Posted: Tue Aug 29, 2017 10:20 pm
by MonsMagnus
I just submitted a ticket for my unit AS6202T. Everyone with this symptom should do the same thing.
Re: storage manager disk info issue on ADM3.0
Posted: Tue Aug 29, 2017 11:10 pm
by dkobelak
Just submitted mine.. thank you for the support link.
Re: storage manager disk info issue on ADM3.0
Posted: Thu Aug 31, 2017 4:57 am
by MonsMagnus
Has anyone heard from Support yet? I haven't received anything from them about this.
Re: storage manager disk info issue on ADM3.0
Posted: Thu Aug 31, 2017 11:41 am
by dkobelak
MonsMagnus wrote:Has anyone heard from Support yet? I haven't received anything from them about this.
just a generic message that my ticket was submitted.. nothing from support directly..
Re: storage manager disk info issue on ADM3.0
Posted: Fri Sep 01, 2017 12:16 am
by MonsMagnus
dkobelak wrote:MonsMagnus wrote:Has anyone heard from Support yet? I haven't received anything from them about this.
just a generic message that my ticket was submitted.. nothing from support directly..
Got a response asking me to provide a screenshot of the message showing "Synchronization", I sent it to them this morning so hopefully they will have an answer. For the record, I have not noticed any ill effects on my NAS other than the fact that the NAS will not enter sleep mode. The sleep mode problem has been there for a while now so I am guessing that it is a separate issue. I will attempt to attach one of the pictures I sent them to this message.
- Disk Status1.jpg (113.76 KiB) Viewed 10826 times
Re: storage manager disk info issue on ADM3.0
Posted: Fri Sep 01, 2017 8:46 pm
by MonsMagnus
FYI - Received this from ASUSTOR support;
"We have just confirmed that it's just a displaying issue, and reported it to software team to fix it in the next ADM update.
Please write us back if you have any questions or suggestions
Regards,
Kevin Chiu
+886-2-7737-0888 #3902
Technical Support Department
ASUSTOR Inc.,"