Hi,
Never seen this before ... can you translate the text for me, the picture is too small, even I think I have understand (but not sure) the content.
the protection error can come from :... a problem in the HDCP HDMI link : cable, A.V.R. (separate audio for external player) ex. if you use a NONE ARC HDMI , compatibility of the TV (some box exist to change the HDCP profile like "HDFury 4K AVR Key" ... it's just an example of box).
... a problem FROM Amazon Prime ... because Amazon adapt the the movies able to be played based on REGION / Country, so if your account and geographical position are restricted, you can get this error.
To be sure to have only the movies list authorized by Amazon, change the U.R.L. used to test , also on the Web you can get some solution based on V.P.N. to get a "local" I.P. to bypass the problem.
for ex. (I am french) but when I am in U.K. I can't access some French movies restricted to French area.
https://www.comparitech.com/blog/vpn-pr ... -video-us/Generally calling Amazon support can permit to understand if it is the problem : provide, movies, geographical position, language
... a good test is if you know somebody from another country to compare ex. with a spanish friend I can have " Raiders of the Lost Ark" (indiana jones) but in Spanish ... this movies is not available in France ... when other episode are available.
All is supposition based on ultra minimal test ... because I don't fall in this case with my own Amazon Prime Account ... and I don't know how Amazon manage this. BUT certainly true, because Asustor propose
multiple Amazon Prime APKG per country, and I don't know why ...
I will check and perhaps you must change the U.R.L. (I will explain you later ... if I understand) in the script or I can manage to propose change in a future release of MH-primevideo .
Philippe.