Can’t setup new nas

[Dell]

Just received my new AS1002 V2 but pc and iPad finds nas but when I tap on not initialised it can’t load the page.
Please help.
Dell

[orion]

What browser did you use?

[Dell]

Hi thanks for reply I tried chrome, safari, Firefox, on Mac , Windows 10, and iPad via AiMaster
Dell

[orion]

It's odd. In the case: Under PC with Windows 10, did you use Asustor Control Center software to find your NAS (un-initialized)? Then, launch Chrome?

If it's the case, you should be able to see NAS IP address. Is NAS IP address on the same LAN (local area network) as your PC?

[Dell]

When I click on the red uninitialised it opens chrome and tries to load page but fails see screenshot

32F783BD-4747-4272-8DD8-A81D645FFF70.png (114.86 KiB) Viewed 942 times

D62D58F8-F819-4D44-BE50-6777290D99CF.jpeg (195.56 KiB) Viewed 942 times

Dell

[orion]

What's your PC IP address? I guess it's not 192.168.70.xxx.

Did you enable 2 or more DHCP servers in your network environment? It looks like that NAS gets IP address from a DHCP server that is different from PC. Anyway, post PC IP address here.

PS: You should normally enable only one DHCP server if you own multiple home gateway devices.

[Dell]

My up address is 192.168.1.232 and all the other up addresses on router are 192.168.1. Something and it said ip assignment auto DHCP.
I had a WD cloud before I don’t know if that makes any difference.
Dell

[Dell]

Sorry forgot to add ip address for nas showing as 192.168.70.230 , on router, And on control centre

[orion]

That's the problem. PC IP: 192.168.1.xxx, NAS IP: 192.168.70.xxx. Those should be in different LAN.

You should find a device in your home which is running DHCP server to provide 192.168.70.xxx. Disable it. After that, restart NAS.

[Dell]

The only router is BT smart hub disabled DHCP but still same IP address