Can’t setup new nas

Interested in our products? Please post any inquiries here.

Moderator: Lillian.W@AST

User avatar
Dell
Posts: 16
youtube meble na wymiar Warszawa
Joined: Sun Jul 05, 2020 12:02 am

Can’t setup new nas

Post by Dell »

Just received my new AS1002 V2 but pc and iPad finds nas but when I tap on not initialised it can’t load the page.
Please help.
Dell
Old man but still learning
User avatar
orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: Can’t setup new nas

Post by orion »

What browser did you use?
User avatar
Dell
Posts: 16
Joined: Sun Jul 05, 2020 12:02 am

Re: Can’t setup new nas

Post by Dell »

Hi thanks for reply I tried chrome, safari, Firefox, on Mac , Windows 10, and iPad via AiMaster
Dell
Old man but still learning
User avatar
orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: Can’t setup new nas

Post by orion »

It's odd. In the case: Under PC with Windows 10, did you use Asustor Control Center software to find your NAS (un-initialized)? Then, launch Chrome?

If it's the case, you should be able to see NAS IP address. Is NAS IP address on the same LAN (local area network) as your PC?
User avatar
Dell
Posts: 16
Joined: Sun Jul 05, 2020 12:02 am

Re: Can’t setup new nas

Post by Dell »

When I click on the red uninitialised it opens chrome and tries to load page but fails see screenshot
32F783BD-4747-4272-8DD8-A81D645FFF70.png
32F783BD-4747-4272-8DD8-A81D645FFF70.png (114.86 KiB) Viewed 5782 times
D62D58F8-F819-4D44-BE50-6777290D99CF.jpeg
D62D58F8-F819-4D44-BE50-6777290D99CF.jpeg (195.56 KiB) Viewed 5782 times
Dell
Old man but still learning
User avatar
orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: Can’t setup new nas

Post by orion »

What's your PC IP address? I guess it's not 192.168.70.xxx.

Did you enable 2 or more DHCP servers in your network environment? It looks like that NAS gets IP address from a DHCP server that is different from PC. Anyway, post PC IP address here.

PS: You should normally enable only one DHCP server if you own multiple home gateway devices.
User avatar
Dell
Posts: 16
Joined: Sun Jul 05, 2020 12:02 am

Re: Can’t setup new nas

Post by Dell »

My up address is 192.168.1.232 and all the other up addresses on router are 192.168.1. Something and it said ip assignment auto DHCP.
I had a WD cloud before I don’t know if that makes any difference.
Dell
Old man but still learning
User avatar
Dell
Posts: 16
Joined: Sun Jul 05, 2020 12:02 am

Re: Can’t setup new nas

Post by Dell »

Sorry forgot to add ip address for nas showing as 192.168.70.230 , on router, And on control centre
Old man but still learning
User avatar
orion
Posts: 3482
Joined: Wed May 29, 2013 11:09 am

Re: Can’t setup new nas

Post by orion »

That's the problem. PC IP: 192.168.1.xxx, NAS IP: 192.168.70.xxx. Those should be in different LAN.

You should find a device in your home which is running DHCP server to provide 192.168.70.xxx. Disable it. After that, restart NAS.
User avatar
Dell
Posts: 16
Joined: Sun Jul 05, 2020 12:02 am

Re: Can’t setup new nas

Post by Dell »

The only router is BT smart hub disabled DHCP but still same IP address
Old man but still learning
Post Reply

Return to “Presales”