Hello,
Does anyone face any issues trying to login pass the 2 Factor authentication in the login interface screen ?
I am not able to login today, but it was working well the past few days.
Whenever I enter the 6 digit code generate via Authenticator app on my phone, it says wrong password entered.
Thanks,
Dinesh
AS5304T not able to get pass 2 Factor authentication screen
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- Posts: 46
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AS5304T not able to get pass 2 Factor authentication screen
AS5304T - 16GB DDR4 - [16TB]
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- Posts: 46
- Joined: Tue Jun 28, 2022 5:48 am
- Location: United Kingdom
Re: AS5304T not able to get pass 2 Factor authentication screen
This has been resolved now. I opened a ticket with Asustor support team and they helped me out.
AS5304T - 16GB DDR4 - [16TB]
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- Posts: 2
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Re: AS5304T not able to get pass 2 Factor authentication screen
Hi!
I'm also having problems with 2-factor.
And I seem to have forgotten my password for my ASUSTOR ID, so I can't login to open a ticket.
And the password reset function seem to need me to login to ADM, which I can't.
Could you explain how your issue was resolved?
I'm also having problems with 2-factor.
And I seem to have forgotten my password for my ASUSTOR ID, so I can't login to open a ticket.
And the password reset function seem to need me to login to ADM, which I can't.
Could you explain how your issue was resolved?
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- Posts: 46
- Joined: Tue Jun 28, 2022 5:48 am
- Location: United Kingdom
Re: AS5304T not able to get pass 2 Factor authentication screen
I had to reformat my disk prior to getting any replies from Asustor support.
Hence, I didn't really test their solution - but I was told to use 'admin' (ID) and 'admin' (password), after pressing the reset button (which prompts a beep sound).
This apparently should reset the login and allow us to bypass the 2 FA.
Hence, I didn't really test their solution - but I was told to use 'admin' (ID) and 'admin' (password), after pressing the reset button (which prompts a beep sound).
This apparently should reset the login and allow us to bypass the 2 FA.
AS5304T - 16GB DDR4 - [16TB]