AS5304T not able to get pass 2 Factor authentication screen

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andy8
Posts: 46
youtube meble na wymiar Warszawa
Joined: Tue Jun 28, 2022 5:48 am
Location: United Kingdom

AS5304T not able to get pass 2 Factor authentication screen

Post by andy8 »

Hello,

Does anyone face any issues trying to login pass the 2 Factor authentication in the login interface screen ?
I am not able to login today, but it was working well the past few days.

Whenever I enter the 6 digit code generate via Authenticator app on my phone, it says wrong password entered.

Thanks,
Dinesh
AS5304T - 16GB DDR4 - [16TB]
andy8
Posts: 46
Joined: Tue Jun 28, 2022 5:48 am
Location: United Kingdom

Re: AS5304T not able to get pass 2 Factor authentication screen

Post by andy8 »

This has been resolved now. I opened a ticket with Asustor support team and they helped me out.
AS5304T - 16GB DDR4 - [16TB]
andysnabb
Posts: 2
Joined: Mon Jul 11, 2022 4:58 am

Re: AS5304T not able to get pass 2 Factor authentication screen

Post by andysnabb »

Hi!

I'm also having problems with 2-factor.
And I seem to have forgotten my password for my ASUSTOR ID, so I can't login to open a ticket.
And the password reset function seem to need me to login to ADM, which I can't.

Could you explain how your issue was resolved?
andy8
Posts: 46
Joined: Tue Jun 28, 2022 5:48 am
Location: United Kingdom

Re: AS5304T not able to get pass 2 Factor authentication screen

Post by andy8 »

I had to reformat my disk prior to getting any replies from Asustor support.

Hence, I didn't really test their solution - but I was told to use 'admin' (ID) and 'admin' (password), after pressing the reset button (which prompts a beep sound).
This apparently should reset the login and allow us to bypass the 2 FA.
AS5304T - 16GB DDR4 - [16TB]
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