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ACC won't discover my NAS

ACC won't discover my NAS

Postby andymed » Sun Jun 03, 2018 3:54 am

I have an AS204TE and have used control centre previously fine. Following the recent update, ACC won't find my NAS and all my mapped network drives are also inaccessible. Why is this?
andymed
 
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Re: ACC won't discover my NAS

Postby orion » Mon Jun 04, 2018 10:04 am

I did not upgrade ACC on my PC for a long time. It is stilling working fine. I'm guessing that certain environment in your PC is changed. You should try to remove ACC, then re-install it.
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Re: ACC won't discover my NAS

Postby JPMi » Thu Jun 21, 2018 7:16 pm

I had the same problem.
In my case it was Avast Business Antivirus Pro which blocked ACC from finding the NAS.
Turn off your antivirus and try again. If ACC then can see your NAS, look into adding an exception for ACC to your antivirus software.
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Re: ACC won't discover my NAS

Postby Zulu0001 » Mon Feb 10, 2020 10:13 pm

Had the same issue with Avast Pro. I turned it off and ACC scanned my AS5304T..

Andy
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Re: ACC won't discover my NAS

Postby AdamC » Wed Jul 08, 2020 9:52 pm

This is happening to me and I have exclusions created for my AV. I can connect fine through the web interface though. Is there any way of manually adding the device's IP to the ACC?
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Re: ACC won't discover my NAS

Postby AS6404T user » Sat Dec 19, 2020 1:09 am

AdamC wrote:This is happening to me and I have exclusions created for my AV. I can connect fine through the web interface though. Is there any way of manually adding the device's IP to the ACC?


I had exactly the same problem. The NAS was accessible through the web interface but ACC did not see it. It turned out that my VPN client was blocking calls to port 8888. I now run the VPN client on my router (a much better solution anyway) and ACC works again.
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