Marco,
your enthusiasm to help is appreciated, however your Support is working on my resubmitted ticket for weeks now. Seems you are not aware of it, but that is your internal communication.
You are having a problem with your already-bought AS1002T so it shall be posted in the correct forum.
That is true. However, I was also having a problem with your Support procedure and my first post in this thread deals only and exclusively with trying to obtain direct e-mail to support. Me mentioning the product I bought serves only to provide reason why I need the e-mail I asked. As you have no forum (that I could find) for general questions, I suggest that you create one.
Why would I object to support procedures? It is my consumer right, of course, but other than objecting, let me point out several points you could pass to your colleagues to improve the experience for your customers:
1) When you fill your support form but enter the Captcha wrong, you will be returned to form, but field "Add health record" will lose the linked file.
2) When my ticket was submitted, I have received an e-mail "Welcome to ASUSTOR Support center". This e-mail contains an e-mail I used when submitting a ticket and some random generated password. What is the purpose of this e-mail and where can I login with the details you provided?
3) Your e-mails from Support come blacklisted by Microsoft so they end up in Spam. Not by me locally, but by Microsoft. There are procedures you can use to whitelist your e-mail server, your colleagues should be able to follow up on that themselves.
While we are at it, you can follow up on this post that is sitting unanswered for a week now.
viewtopic.php?f=89&t=9970.
Hope you're having a great day too.