can't shut down

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clipper1997
Posts: 1
youtube meble na wymiar Warszawa
Joined: Sat Mar 28, 2020 5:30 pm

can't shut down

Post by clipper1997 »

I found my AS3104T can't be shut down. I forcibly turn off the power and turn it on again. I found a lot of programs that can't be shut down normally. I try to uninstall all the app, but nothing changed. Is there any method to solve it, thank you!
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father.mande
Posts: 1810
Joined: Sat Sep 12, 2015 2:55 am
Location: La Rochelle (France)

Re: can't shut down

Post by father.mande »

Hi,

Hum! not easy ... I know one problem with some USB hardware refusing the power down of the USB and stopping power off sequence
... so if you have any key, webcam, etc. connected to USB plug of the NAS (I try to remember if it's only USB 3 or not ??? ) TRY first to unplug it and test power-off
... if it's the case ... interpose a powered USB hub ... and test again.

If not an USB problem, call support open a connection for us ... they can trace the power-off sequence to understand who stop it

Philippe.
AS6602T / AS5202T /AS5002T / AS1002T / FS6706T
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