external Toshiba USB HDD not detected properly

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dimon
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youtube meble na wymiar Warszawa
Joined: Mon May 16, 2016 3:51 am

external Toshiba USB HDD not detected properly

Post by dimon »

Hi,

anyone has experience with external Toshiba USB drives?

I own NAS model AS3104T.
My problem is that the drives are detected ONLY when connected before I start NAS. USB HDDs are not detected "on the fly".

I have 2 external Toshiba Canvio Basics 2Tb (year 2015-2016) and 2 Toshiba Canvio Basics 4Tb disks (year 2019).
Tried different cables, tried 3 USB ports on NAS.
The read/write speed is also very low, around 10 Mb/sec. It looks like it's working in USB2 mode.
I have no problems connecting the same external drives to the Windows 10 and Linux machines.
Updating ADM from 3.1.3 to 3.4.2 did not help.

I suspect this is pure compatibility issues between Toshiba and Asustor.

What I can see in dmesg and /var/log/messages:

Code: Select all

[  536.375014] usb 2-1: new SuperSpeed USB device number 3 using xhci_hcd
[  536.389116] usb 2-1: New USB device found, idVendor=0480, idProduct=0900
[  536.389122] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  536.389125] usb 2-1: Product: External USB 3.0
[  536.389129] usb 2-1: Manufacturer: TOSHIBA
[  536.389132] usb 2-1: SerialNumber: 20190424001252F
[  536.392474] usb-storage 2-1:1.0: USB Mass Storage device detected
[  536.398696] scsi host4: usb-storage 2-1:1.0
[  559.090353] usb 2-1: Disable of device-initiated U1 failed.
[  564.195994] usb 2-1: Disable of device-initiated U2 failed.
[  564.372198] usb 2-1: reset SuperSpeed USB device number 3 using xhci_hcd


Any ideas?
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