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AS6202T - HDMI no output to TV anymore

AS6202T - HDMI no output to TV anymore

Postby nic78 » Sat Nov 30, 2019 3:47 am

Hello,

I'm writing to ask for an help about how to check why the hdmi is not working anymore.

I didn't change any TV or cable. The NAS is updated with the last os update from ADM (v 3.4.5.RBJ3)

I didn't use for a while but recently I wanted to use the Asus portal app from my TV but I don't have any signal. The TV (a Samsung UE40F6500) catches that a cable is attached when I plug it in but no video. I have tried from the NAS to change the resolution but nothing.

Of course I have checked all the hdmi ports (4 ports) with my laptop and they all work.

Do you have any suggestion how to check if it's an hardware or software issue?

Many thanks,

Domenico
nic78
 
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Re: AS6202T - HDMI no output to TV anymore

Postby nic78 » Mon Dec 02, 2019 3:13 am

I have checked the dmesg output. I have found some errors. I'm not an expert but googling this message it looks like it's related to my hdmi problem.

I have attahched the hdmi output in file.

I hope it could help for the investigation.

Domenico
Attachments
dmesg.zip
dmesg output
(20.2 KiB) Downloaded 1 time
nic78
 
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Re: AS6202T - HDMI no output to TV anymore

Postby orion » Mon Dec 02, 2019 10:44 am

I'm not sure about the error. However I think you can try to delete "Xorg" package under ADM web -> App Central. Then try to re-install it.
If it's not working, I think you should send a support ticket to asustor. https://support.asustor.com/
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Re: AS6202T - HDMI no output to TV anymore

Postby nic78 » Tue Dec 03, 2019 8:38 am

Thank you for your advice.
I have already contacted the support and they suggested to follow these steps:

"Please try removing the AS portal in the app central.

Unplug the HDMI cable.

Restart the NAS.

Plugin the HDMI cable with the TV on and then reinstall the ASportal.

After installation complete, restart the NAS with HDMI cable with the TV on"

It didn't solve my issue. I observed that just after the last restart I had the error message as in the attached bitmap. In the dmesg log I'm still having this drm errors [drm:drm_dp_dual_mode_detect [drm_kms_helper]] *ERROR* Unexpected DP dual mode adaptor ID 45. Because I clicked the Rescan button more times, I have these errors also at the end of the dmesg log file.

I have attached the bitmap and dmesg in the zip
errors.zip
(39.22 KiB) Downloaded 1 time


Domenico
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Joined: Sat Nov 30, 2019 3:39 am

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