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Cannot restart or shutdown completely the NAS from the ADM portal

Cannot restart or shutdown completely the NAS from the ADM portal

Postby savek » Mon Jul 24, 2017 7:26 pm

Hi all,

I cannot restart or completely shutdown the NAS from the ADM portal. If I go and restart / shutdown it looks like it shutdowns every process but the NAS itself hangs and I need to do the long press on the power button.

If I login to the terminal it is NOT a problem. I can do both perfectly well and fine. I can restart and I can shutdown the NAS perfectly fine but from the ADM and from the Android APP I cannot, NAS just hangs and thats it.

This is very annoying and I want to fix it as I am traveling a lot and if I need to bounce the NAS remotely from the ADM or the Android APP it is impossible as I know it will freeze. Every single time I try this from the ADM or Android app NAS is freezing. From the Terminal (SSH) NO problems, works perfectly fine.

Can you help me out guys?

Thanks
Vladi
BR
savek
 
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby orion » Tue Jul 25, 2017 10:24 am

I did not encounter this problem. What's your ADM version? If it's not the latest one, you can upgrade to that version. Otherwise, I'll suggest you to send a support request to asustor. https://support.asustor.com/ (need more detailed information to judge...)
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby savek » Tue Jul 25, 2017 5:54 pm

I am using the latest beta B6L3 but this was the same with the previous versions as well
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby Mr.Crowley » Thu Jul 27, 2017 3:13 pm

I have exactly the same problem since a buy my AS3104T, the support didn't find any solution...
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby Antonios » Fri Jul 28, 2017 10:22 am

It would be very annoying to have that situation, reminds me of some old computers that didn't want to shutdown some decades ago.

For a NAS, one thing I would definitely try is to remove all HDDs and then insert just one spare HDD in single mode and do a clean ADM (no betas) install on it.

If it still did not want to shut down after that clean install, it certainly is the NAS main board's fault.
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby Kapitein Haak » Fri Jul 28, 2017 2:25 pm

My NAS (AS-304) is shutting down fine with the latest 2 (or 3) beta's. Could you try and disable any apps you installed (no need to remove them, just disable them). After this reboot your NAS and try to restart it from ADM. If this works, some app is taking too long to shutdown (or will not shutdown at all) preventing a reboot.

Best regards,
Kapitein Haak.
"What would the world be like without Captain Hook?"
---
"Homo sapiens non urinat in ventum" (A wise man doesn't piss into the wind), only in Amsterdam:
https://www.google.nl/maps/@52.36289,4. ... 312!8i6656
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby primusd » Tue Oct 10, 2017 10:22 pm

Also having this issues (AS-6104; latest ADM 3)... would love to hear if anyone figured out a solution.
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby JPMi » Thu Oct 12, 2017 11:33 pm

primusd wrote:Also having this issues (AS-6104; latest ADM 3)... would love to hear if anyone figured out a solution.


I have the same model, and the same problem.
I also have an AS-302 which restarts without any problems.
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby gladiac » Mon Oct 16, 2017 2:39 am

Have the same problem with 3102, have not found any solution
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Re: Cannot restart or shutdown completely the NAS from the ADM portal

Postby JPMi » Thu Oct 26, 2017 1:30 am

Today, for the first time ever, my AS6104T restarted after the ADM upgrade (3.0.3.RAI4).
I suspect that something got fixed in the previous upgrade to version 3.

:D :D :D
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