Asustor Portal disabling itself

[Tsburt]

hi there

New Asustor 302-T owner. i've enabled Media Mode, I've updated to the latest ADM 2.0.4, installed XBMC, Python, Surveillance Centre, Remote Centre, Chrome, X-Org, and Portal - all latest versions. However, Portal does not appear in the ADM and whenever i try to enable it, it disables itself after a few seconds. Am i missing something.

Thanks in advance

[Tsburt]

a couple of power cycles and it appears to have resolved itself

[Badder]

Hello

I got my Asustor yesterday and I have the same problem where the Asustor Portal won't stay enabled. Tried a factory reset and only installed the Portal with its dependencys but I can't get it to work.

How many restarts did you do before the Portal came alive?

[Badder]

Hello

I got my Asustor yesterday and I have the same problem where the Asustor Portal won't stay enabled. Tried a factory reset and only installed the Portal with its dependencys but I can't get it to work.

How many restarts did you do before the Portal came alive?

There must be something else... 10 restarts and no change. The Portal still won't stay enabled.

[Badder]

Hello

I got my Asustor yesterday and I have the same problem where the Asustor Portal won't stay enabled. Tried a factory reset and only installed the Portal with its dependencys but I can't get it to work.

How many restarts did you do before the Portal came alive?

There must be something else... 10 restarts and no change. The Portal still won't stay enabled.

Hmm i left the NAS on for a couple of hours and when I got back I was able to start the Portal. An hour after that I was able to start using the Portal. So have patience...

[Tsburt]

That's good news it's working. I only power cycled a couple of times. Patience indeed.

[Tsburt]

I should just note that I updated to the latest BIOS whilst I was trying to get it to work so perhaps that made a difference?

[Hitsuji]

Bad news for you guys!

I've had the same problem. Suddenly it worked again, just like you described it, but now portal pretends again to not recognise my tv (thats what it did before it started to deactivate itself...). So in my case it just sometimes works and sometimes it doesn't, what is pretty annoying...

The supporting guy just told me to wait for the next softwareupdate :/

[phantasmnz]

I've seen this and the logs from Xorg show that X is not finding a supported mode when it starts (so there is no X environment for the portal to run in) - I *think* it will be mainly with TVs that are not full HD

workaround -

- set the resolution on the portal (through ADM) to 1080i (not p) - ASUSTOR ADMINS - PLEASE PLEASE PLEASE Add a 720p option here!!
- disconnect HDMI cable
- reboot NAS
- wait until reboot has completed (beeps if enabled or no flashing lights)
- plug HDMI cable in
- should work fine now


Asustor Admins - resolution detection on Xorg seems to be an issue particularly with older TVs - please could you look into it?

[Hitsuji]

You are my hero! It worked on the first try I restarted the NAS so many times before, unplugged the HDMI cable, changed the cable, everything... but obviously not in this order... whatever

The guy from Asustor support told me that they are working on 720p support for portal. Should be part of the next portal update.