I'm not going to derail this thread further with discussion about Asustor's responsibility to the users of their products. Instead I'm going to try to find a resolution to the systems that are locking up. Which app(s) are likely suspects and what we, as users can use to either replace them, or gather information so the developers of those apps can get the problems fixed.
This is the text of the ticket I originally posted regarding locked up systems on Asustor. It is ticket number 6068 in Asustor's tracking system:
Refer to the support forum message posted in this thread:
http://forum.asustor.com/viewtopic.php?f=71&t=5535
Other threads discussing the same issue:
http://forum.asustor.com/viewtopic.php?f=71&t=5419
http://forum.asustor.com/viewtopic.php?f=71&t=5326
I am not the only customer with this lock up problem. It took 9 days for a support person to come and comment on my thread. There has been NO official responses from an Asustor employee on the other 2 threads! This is UNACCEPTABLE!!!
Asustor needs to become more proactive on these forums. This is an officially supported forum and Asustor should have more of an active role in the discussions.
This ticketing structure remembers me, but doesn't remember my hardware! I shouldn't have to re-enter the same information each time I want to create a ticket. Once I have entered in the information once, the system should remember me and give me an option to add/change the info should I need to.
This is the reply I just received tonight:
Dear Mike,
Thanks for contacting us,
Running many services will cause the system run out of memory that may lead the NAS hang.
We noticed that you have installed Plex that will need to use lot of memory to operate.
Also, some apps that are not provided in our app central that may not be compatible with our system and cause the issue occur.
Since AS-202T only have 512MB memory, please remove the apps you don't need to use and try it again.
Additionally, if you are familiar with Linux, you can SSH into the NAS to clear the cache memory.
About how to SSH into the NAS, please refer to the link as below:
http://support.asustor.com/index.php?/D ... sustor-nas
Clear the caches memory:
sync; echo 3 > /proc/sys/vm/drop_caches
About forum and ticket system, I will forward your requirement to related team.
Thank you.
Please feel free to contact us, if you have any further questions or concern,
Regards,
Albert Xui
This is my reply:
I find it hard to believe Plex is the culprit here. I've been running Plex for almost the entire time I've had my AS-202T. (Installed the first time less than 2 weeks after original purchase, have used it since.) It has been just the last 2 updates to the ADM that have had issues with locking the NAS up.
If you look at the other threads in the forums that I pointed you to, I am the ONLY identified Plex User! Others are having the SAME issues. It seems the common denominator listed so far is the version of ADM and the fact we are all using Download Center.
I am asking those with issues in the other threads to post their applications in the thread I started in the hopes we can start to identify a culprit application instead of just pointing fingers without concrete evidence. I will take the steps to identify what the issue is. I hope that we will see an OFFICIAL Asustor developer in that thread to help identify the problems.
I have visited the other threads that have users in them reporting their systems are locking up. I've asked those users to report back to this thread with a list of the applications they are running, with the hopes we can start narrowing down the likely candidates for this problem.
If you are coming to these forums to report lock up issues, PLEASE include the following information:
Model of NAS:
ADM Version
Applications running and versions:
Average memory usage while operating (Activity Monitor, second tab from the left.)
What I also would like to see is the average memory AFTER shutting off each application, one app at a time, so you are going to turn it off, wait 5 minutes and average out the line from that point out. Turn the app back on.
This is going to take some proactive participation, and I hope everyone is willing to do it. I will append my first post, to reflect what I hope everyone can provide as I have the time to do it the day or so.